Refund policy

Time Frame for Returns: Changed your mind? No problem! You have 30 days from the date of delivery to decide if your item is a keeper. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Condition of Returned Items: To be eligible for a return, your item must be in the same condition that you received it. Please send items back just the way they came - unused, in original packaging, and ready for another adventure.

Return Shipping Costs: A little heads-up! While we'd love to make everything as magical as possible, returns aren't free. If you need to send an item back, the journey home is on you. You'll be responsible for any return shipping costs. Pack it up, send it off, and we'll take it from there!

To start a return, you can contact us at kinga@inouiboutique.com

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items: Certain types of items cannot be returned, like custom orders (such as special orders or personalized items). Why? Custom products are created based on your specific choices - from colors to personal messages. This personalization means they can't be restocked or resold, making them exclusively yours.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damaged or Incorrect Items: Received something not quite right? Contact us immediately! We’ll work our magic to fix any issues with damaged or incorrect items.

Exchanges: Got your eye on something else? Let's swap! If you want to exchange an item, let us know and we'll guide you through the process.

Process for Returns:

• Step 1: Contact us at kinga@inouiboutique.com to start your return process.
• Step 2: We’ll give you all the details you need - where to send it and what to include.
• Step 3: Pack up your item and send it back. Remember to get a tracking number so you can watch its journey!

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Questions? Just reach out! We're here to make your experience as smooth and enjoyable as possible.