FAQ
POSTERS
WHAT ARE YOUR PRINT SIZINGS?
Available in sizes
13X18cm (5X7")
21X29.7cm (8X12") A4
29.7X42cm (11.7X16.5") A3
40X50 cm (16X20")
42X59.4 cm (16.53x23.38")A2
50x70cm (20X28")
60x90cm (24X36")
or *CUSTOM* = please send me a direct message for custom size requests.
IS A FRAME INCLUDED IN THE PRICE OF THE POSTER?
We currently do not offer frames. The frame is not included in the price of the poster.
DO YOU OFFER CUSTOM COLOURED PRINTS?
Yes! We offer custom coloured prints free of charge.
Please email us for custom coloured prints.
CAN I ORDER A CUSTOM SIZE OR PRINT?
Yes! We offer custom size or print.
Please email us for custom print or size.
SHIPPING
I'VE PLACED AN ORDER, HOW LONG UNTIL IT IS DISPATCHED?
Dispatch time is our processing time and does not include the time for shipping with each courier. All prints are made to order and our lead time before dispatch is 3-6 working days. This is likely to increase during busy periods such as Black Friday, Christmas and seasonal sales.
WHICH DELIVERY OPTION DO YOU OFFER?
We utilize different shipping partners, depending on the size of your order. Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link.It can take up to 48 hours for the tracking link to be activated.If you do not receive a tracking link, please contact us via our contact form.
WHAT ARE THE DELIVERY COSTS?
We offer free shipping!
The prices on our website exclude possible duties and taxes. Customs fees are possible, however, these depend on the total weight of the package.
Inoui does not have any responsibility for these additional charges that may apply.
DO I HAVE TO PAY A DUTY OR CUSTOM FEE?
Customs fees are possible, however, these depend on the total weight of the package.
Inoui does not have any responsibility for these additional charges that may apply.
Inoui is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company. Inoui is not responsible if the daily exchange rate might deviate from the price shown.
RETURNS/CLAIMS
CAN I RETURN MY ORDER?
Yes, there is a 30-day return policy for products purchased at inouiboutique.com
HOW DO I RETURN MY ORDER?
Please note that the return must be sent back to France.
The parcel needs to be packaged the exact same way it was when you received it from us.
You are responsible for postage and shipping costs.
If you want to make a return , please contact us. Once your return is registered you will receive an email containing instructions and address details.
HOW DO I MAKE A CLAIM?
If you want to make a claim, please contact us. We are committed to resolving your issue as quickly as possible and ensuring you have a great experience with Inoui.
